fbpx

FAQs

The most frequently asked questions are answered below. Do contact us directly if there’s anything further we can help you with.

Visiting Furleigh Estate

What are your opening hours?

Please see our Find Us page for latest information on opening hours. We are open more days in the summer than over the winter.

During opening hours you can buy wine from our cellar door shop and / or enjoy a tasting (no need to book).

Our tours generally run from Easter to harvest, on selected weekdays and Saturdays.

How do I find you?

Situated in the South West corner of Dorset, Furleigh Estate is 15 miles west of Dorchester, 10 miles south of Crewkerne, 15 miles east of Honiton and just 5 miles from the coast.

We are just off the B3162, north of the village of Salway Ash.  Go over the cattle grid and down the track until you get to our tasting room.

See our Find Us page for more detailed directions.

Can I bring my dog?

Furleigh is a working farm with sheep and lambs around and machinery often in action. It can be quite a dangerous place for dogs.  However well behaved dogs on leads are welcome in our shop and when accompanying their owners while tasting our wine.

Note however that under no circumstances will dogs be allowed in our winery.

Are children welcome?

Our tours and tastings are not suitable for children.

Well-behaved children may accompany parents visiting to make or collect purchases.

Can I taste your wines if I just drop in?

We offer tastings of our three wines of the day during our normal opening hours.

We charge £5 per person for tastings.  Please note that if you arrive at the same time as a tour is about to start there may be a short delay before we can serve your tasting.  The tasting amount is roughly 40ml of each wine.

Do you serve food?

No, we don’t serve food other than as part of specific events.

Can we bring a picnic?

We don’t allow picnics, sorry.

Is your site accessible?

We have car parking close to the shop and step free access is possible by approaching the store from the rear of the building. Please contact us in advance if you have any special requirements or would like assistance with carrying an order to your car.

Our tours require a short walk across uneven ground and may not be suitable for most people with additional accessibility requirements, but please get in touch if you have any specific questions.

Our customer WC is accessible.

Is your Tasting Room available for private hire?

Our Tasting Room does not have a kitchen and there is only one loo.  If this doesn’t bother you, then call us on 01308 488991 for information on private hire or email info@furleighestate.co.uk

Do you have room for coaches?

No!  Do not bring a big coach down to Furleigh as it will get stuck and may be damaged.  Small coaches of up to around 20 seats are fine but no bigger please.

What Covid-19 precautions are you taking?

We no longer have specific Covid-19 precautions in place, although guests may choose to wear masks and we have hand sanitiser in the shop.

Vineyard and Winery Tours

How do I book a tour?

You can check availability and book a tour on our website or call 01308 488991.

If you wish to book a tour and already have a voucher, please select your preferred date in the usual way, then select the Tour with voucher option. You will not be charged on checkout. Please do remember to bring your voucher with you on the day.

How do I book a tour with a voucher?

If you wish to book a tour and already have a voucher, please use our usual online tour booking system to find your preferred date in the usual way, then select the Tour with voucher option.

You will not be charged on checkout. Please do remember to bring your voucher with you on the day.

If you have problems finding a suitable date, please contact us.

When is the best time of year to come for a tour?

Vineyard and winery tours generally run from Easter to harvest.

There is always something interesting to see here at Furleigh.  Come at the time that best suits you.

Will my tour run if the weather is bad?

The tours run come rain or shine, so bring appropriate clothing and footwear.  We may alter the route if the weather is very bad.

What do I need to wear?

We advise casual clothing for our tours.

Flat shoes or boots are essential for those visiting the vineyard and, this being the English countryside, we advise having a waterproof jacket to hand! Our tours continue to run in any weather.

How do I change my tour booking?

Please call us on 01308 488991 and we will see what we can do.

One of my tour party is now unable to come. Can I have a refund?

If we are able to resell the place we will give you a refund. Please contact us as far in advance as possible.

Can I bring a large group on a tour?

Please use our usual online booking system to book up to 12 places on any of our public tours.

If you are unable to find a date to suit, please contact us and we will advise you on the best dates for your group size.

 

Buying Wine and Gifts Online

What are your delivery charges?

We charge £9.50 delivery on UK mainland online orders below £50.

You may choose to collect your order from the cellar door, with no delivery charge, just select this option as part of the checkout process.

There is no delivery charge for gift vouchers.

Can I collect my order?

Yes, please click the link marked “I prefer to pickup my order” as part of the checkout process from our online shop.

When will my wine be delivered?

We use a 24-hour delivery service.  Orders are usually dispatched within 3 days of placing your order. Generally we do not despatch wine on a Friday or Saturday.

Can I have a Saturday delivery?

Please call us on 01308 488991 and we will see what we can do.  There is likely to be an additional charge.

Can I buy wine or vouchers as a gift for someone else?

Yes, we offer online and traditional gift vouchers in our online shop. If you are unable to purchase online, please call us on 01308 488991.

Vouchers can be delivered by post anywhere within mainland UK or by email.  There is an option to include a gift message.

Our vouchers can be redeemed online or in the cellar door shop and may be used towards purchase of wine, as well as places on tours and events.

Can I put a message with my gift?

You will have the opportunity to enter a gift message with all orders from our online shop including the purchase of gift vouchers.

We will hand write your message inside a card.

Where do you deliver?

We deliver anywhere within mainland UK.

If you would like a delivery outside this area then please call us on 01308 488991 and we will see what we can do.

Gift Vouchers and Tour Vouchers

Can I buy vouchers online?

We offer online and traditional gift vouchers in our online shop. If you are unable to purchase online, please call us on 01308 488991.

Our vouchers can be redeemed online or in the cellar door shop and may be used towards purchase of wine, as well as places on tours and events.

Do you sell e-vouchers?

Yes, we offer online gift vouchers which are delivered directly to your chosen recipient by email.

Our vouchers can be redeemed online or in the cellar door shop and may be used towards purchase of wine, as well as places on tours and events.

Can I buy wine or vouchers as a gift for someone else?

Yes, we offer online and traditional gift vouchers in our online shop. If you are unable to purchase online, please call us on 01308 488991.

Vouchers can be delivered by post anywhere within mainland UK or by email.  There is an option to include a gift message.

Our vouchers can be redeemed online or in the cellar door shop and may be used towards purchase of wine, as well as places on tours and events.

Can I put a message with my voucher?

You will have the opportunity to enter a gift message with all orders from our online shop including the purchase of gift vouchers.

We will hand write your message inside a gift card for physical orders and your message will be sent in an email with e-vouchers.

Can I use my voucher to buy wine online?

Yes you can, by applying your voucher’s 16 digit code to your order.

My voucher won’t work on your website. What do I do?

If your voucher does not consist of a 16 character code and is still in date, we will need to convert it into a new voucher for you. Please contact us or pop into the cellar door shop during opening hours.

Wine Clubs

Which club should I join?

All of our wine clubs enable you to choose your favourite wines and adjust the frequency of deliveries.

Clubs that include more wine in their cases offer a larger discount on all purchases.

Our Wine Clubs page has lots more information, including a comparison between the clubs.

How much discount do club members get?

The members’ discount on wine, gifts and events varies from 10% to 20%, depending on which Wine Club you join.

Your discount will apply to all purchases as well as to your club orders.

 

How do I get my member’s discount?

Once you have joined one of our Wine Clubs, your discount will automatically show on our website as long as you are logged in to your account.

Your members’ discount will also apply to purchases at the cellar door.

Larger Orders

Do you cater for weddings and parties?

We would be delighted to supply wine for your wedding or other party.

Please contact us directly on 01308 48899 or by emailing info@furleighestate.co.uk and we will work out a suitable package with you.

Do you sell wine to the Trade?

Yes, Furleigh Estate welcomes enquiries from trade customers. Please see our Trade & Wholesale page.

Hello world.

This is a sample box, with some sample content in it.